Delivery & Returns

Shipping

UK Standard

Delivery: 2-3 working days from date of order

Europe Shipping

Delivery: 3-5 working days from date of dispatch

Worldwide Shipping

Delivery: 4-5 working days from date of dispatch

Order delivery time depends on shipment courier and destination. Bruton bags delivers worldwide. Please allow 24 hours for your tracking number & shipping label to update.
All items and shipping prices on our website for delivery to countries outside of the United Kingdom are INCLUSIVE of customs or import duties.

Please contact your local customs office for further information before placing your order or contact us at info@brutonbags.com if you have any questions or concerns. 
You must comply with all applicable laws and regulations of the country which the Products are destined. We will not be liable or responsible if you break any such law. 

Cancellations

If you changed your mind about your order, you have up until 1 hour after order placement to cancel the order by emailing our customer care team on: info@brutonbags.com. If any later the product will be shipped.

Returns

If you are not happy with your purchase please return it within 14 days of receipt and we will either send out replacement goods or refund you the price of the item purchased but not the initial cost of shipping. Due to the nature of the product Bruton bags will offer you a refund provided that it is returned in its original and unworn condition and all tags, cards, boxes and/or pouches/tote bags sent with your order are included with your return. Refunds are only made to the card used to purchase any Bruton item. 

Banks may take up to 10 working days to make credit/debit card refunds. Bruton bags does not accept liability for the length of time a bank make take to process refunds. Please notify info@brutonbags.com on the day of reciept of your order if any item has been delivered faulty. Please be aware that all 'Import Fees' (refer to above) are not refunded for shipments being returned from outside the United Kingdom. It is the customers responsibility to guarantee all returning orders arrive in the Charlotte Simone London showroom within the 14 day return time-frame. If you return an item from within the EU, you should be entitled to a VAT & Duty refund if you contact your local customs office with proof of return.

How to return your order:

If you wish to return your item for a refund please arrange for the return within 14 days from receipt of your package. Please write your full name and order number on a piece of paper inside the box or package. We do not provide return shipping labels, customers are responsible for return shipping costs. 

Please note, all returns are at the customer's cost. Parcels that are returned to us remain the customer's responsibility until received at the Bruton warehouse. Please note, Bruton does not accept liability for returned goods. To this end, we would suggest using a trusted courier and keeping your tracking details until we have confirmed a safe receipt. 
Once your return has been safely received in our studio we will examine it for any signs of wear or damage, only after these checks have taken place will we issue the refund. Please allow up to 3 working days from the date of receipt in our studio for this to take place. 

All returns can be sent to:

Choice Fulfilment 
Unit 1 (rear loading bay)
Jemima Slade /BRUTON
Airport Business Centre 
Thornbury Road
Plymouth PL6 7PP
United Kingdom

Returned to Sender/Refused Packages

Orders refused or deemed undeliverable by DPD or DHL will be returned to Bruton. We will contact the customer via email or phone a total of three times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label. 

Faulty Items
If your item is faulty when you receive it please notify info@brutonbags.com as soon as your order is received, within our 14 day policy. If you inform Bruton after the 14 day period of items being faulty, we are NOT able to offer an exchange or refund. Faulty items will be replaced if a replacement is in stock and available. If the item is out of stock we will be in touch with the Customer, whether they would prefer to receive a refund or to exchange for an appropriate alternative.